I'll be happy to offer support for licensed users or answer pre-purchase questions. You should usually receive a response from me within the same day. (If not, check your Spam folder)

Please first see if your problem isn't related to a current API issue, which I have no control over.

Common question - "Where is my Order ID?" It is a 12 character hexadecimal code shown on the download page after ordering, as well as in the email invoice sent, as 'Order ID'.

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Your Order ID (required for support)

This was displayed on your download page as well as sent via email.

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Support Message

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